Here are a few helpful tips as you prepare to tune in.
You will sign in to the platform with the username or email address and password you registered with. If you forgot your password, click the “change your password” link below the login box, and follow the prompts to re-set your password.
Once you are on the event webpage, click the large red button in the center of the home page that says “Click Here to Watch the Live Program” to access the live program.
Please click here to read about the sessions and speakers.
You can reach our helpline by emailing patients@cancerresearch.org, by phone at 1-800-465-1360, or you can use the technical help chat support feature if you need help logging in to the platform day-of!
Yes! You can turn closed captioning on or off using the button on the bottom righthand side of the video player.
Click on “Q&A” box to the right of the video viewer and type in your question or comment. We will share your questions with the speakers during or after the session.
The CRI Virtual Immunotherapy Summit sessions will be available on-demand one week after the LIVE broadcast. The videos can be viewed on Cancer Research Institute’s YouTube page. We will email you when videos are available to view on-demand.
Questions? Please contact us as patients@cancerresearch.org.
Thank You,
Cancer Research Institute
Virtual Immunotherapy Patient Summit Team
Upon successful registration, you will be automatically logged in and will remain logged in for up to 14 days unless you log out, clear your cookies, use a different browser, etc.
If you received an invitation to attend and registered your participation, you may use your provided login credentials on the Sign In page.
If you are seeing a “cookies” error after attempting to login, you may already be logged in. (You will see your name in the upper right corner instead of the Sign In / Sign Up buttons)
Try clearing your cookies for the [event] website by following the directions for your specific browser here: https://www.lifewire.com/clear-cookies-for-one-site-4587347 When searching for cookies, search for [event].virtualbyvario.com or simply virtualbyvario.com
The website uses “cookies” to keep you logged in. The site also uses different “caching” systems to help with performance. Both cookies and cache can cause issues signing in. If you are having issues logging in, try any/all of these steps:
* If you are using a different window or browser, you will have to copy the full link from your credential email and then paste it into your browser. Do NOT simply click it from the email – it will open up the original browser that you are trying to avoid.
Some “work” computers, apps/browsers and networks are locked down by IT settings and/or security policies, etc. If you are using a work computer and/or are connected to a work network or VPN, you might need to reach out to your IT department to see if they can assist.
There may be times where things just simply don’t load or fully load. This can be attributed to many things – many relate to the loading and/or caching of web pages on your computer and web browser. Here are some steps to try:
Yes, sometimes a simple reload will do the trick. And yes, sometimes it takes 2 or 3 times.
This helps clear out some more saved settings and data.
Using an incognito or private browser is a very good way to check things. These browser so not save any cache, store any cookies, etc. when shut so you are always guaranteed a clean, fresh experience. Learn more here.
NOTE: You will have to log back in since the nature of incognito windows do not save cookies or similar information.
Most computers have more than one browser installed. If not, it’s easy to try another one:
Depending on the build and specifications of your platform, you may have the ability to reset your password. This is done by entering your email address on the password reset screen, which you can access from the login screen.
The platform sends you an email, so you must have access to your email that is assigned to your account (or which you signed up with)
There are a few layers and levels of email filtering.
Some items to check (in this order)
If you can see and hear this video, you should be able to see the livestream(s) and other videos.
The recommended download speed to view/consume online videos and streaming sessions in HD is 5 Mbps Download (Some references will state 1-4 Mbps for video conferencing, which is likely okay; 5 Mbps or greater will ensure the highest quality.) Anything more is great! Anything less and there is the chance of degraded quality/performance.
To test your internet speed, click here. Again, you should have at least 5 Mbps (download), while 10 or more is great!
Here is a good article that discusses different internet speeds and what to do and expect.
Other devices on your home network, such as other computers, phones, tables, smart TVs and other “smart” devices, all take up capacity on your network. Turn off or disable any/all unnecessary devices.
Try accessing from your mobile phone’s hotspot if you have one. Some cellular hotspots have very fast internet connections. Click here for an article with instructions to connect to a cellular hotspot.
Or, you can head down to your local coffee shop or similar who provides public WiFi. **NOTE – these public areas are not necessarily “secure,” so proceed at your own risk, especially if you or your company has guidelines about accessing the internet on public WiFi networks.
1. Click on the PulseSecure icon on your computer. If it is not saved on your toolbar, search your desktop.
2. Click the icon to open it. Then select Disconnect.
3. You can also select the carrot on the bottom hand of your computer to find PulseSecure. Click the S with the arrow
4. Hover your mouse over the one that is connected and then select Disconnect.
1. Find this icon in the lower right hand corner of your computer
2. Left click on the miniature icon, you will see the below.
3. Click on the circled three bar icon and click on “Disable”.
4. This will disconnect then form VPN if using Global Protect.
5. To re-connect, just click on the miniature icon and then click Enable.
Zoom is a video conferencing tool that can be used on mobile devices, laptops and desktop computers. This guide outlines how to get started with Zoom and join a meeting, as well as providing some tips on meeting etiquette and Zoom accounts.
To use Zoom, you will need:
Go to the Zoom download centre at https://zoom.us/download Click on the Download button under Zoom Client For Meetings.
The Zoom app will begin to download; you will then need to click on the download file and follow the installation instructions to install Zoom on your device.
Success! You now have the Zoom app on your device or computer.
Video layout
To select the view you’d prefer, see the top right of your Zoom screen at the top right for Windows, or top left for Mac.
There are three video layouts for meetings: Active speaker, Gallery & Mini.
The Dashboard
You will also see a number of icons at the bottom of your Zoom screen. These allow you to:
Video conferencing or meetings are in many ways exactly the same as face-to-face meetings. Here are a few pointers to make everyone’s experience more enjoyable.
Issues Connecting Your Audio or Video? Click Here
Make sure you have the desktop version for the best experience.
Go to speedtest.net. You will want a minimum of 10mbps up and down for a solid connection
Your employer may have provided you with a VPN (virtual private network) service that allows you to use the company network while working remotely. Often, VPN can limit the bandwidth available to Webex. You can use Webex Meetings outside of VPN for the best experience.
We all love a binge-worthy TV series! But, if you’re joining a meeting and your family is also home, ask them to hold off on that next episode of their favorite show until your meeting is over. Wherever possible, consider downloading shows for off-line watching to save valuable bandwidth during your work hours.
Depending on your location and how many people are using the same Wi-Fi around you – you may see slower speeds on Wi-Fi than on a wired ethernet connection to your workstation.
Consider muting your line when you aren’t talking. Establish good meeting etiquette to enable a great collaborative experience.
If you are having issues joining the Webex meeting, please contact us using the contact tab to the left.
If you are having platform related issues (logging in, restricted access etc) please use the support help desk widget located on the lower left side of the site.
Depending on your browser or system/computer setup, an embedded video MAY start in a “Muted” state. See below on how to ensure the video is not muted.
Many browsers such as Chrome will allow you to mute a tab. Ensure the tab is not muted.
Please make sure to download and/or use one of these web browsers listed below. If you’re using an old, outdated version of Internet Explorer (IE), the live stream will not show on the screen.
Beginning 1-2 hours prior and throughout the event, there will be a Live Tech Support Chat Widget in the bottom left hand corner with representatives on hand to assist. Simply click on the bubble to start a chat.
Use the form below to contact the platform technical support team.
FYI – During the Event – Beginning 1-2 hours prior and throughout the event, there will be a Live Tech Support Chat Widget in the bottom left hand corner with representatives on hand to assist.
We are excited to announce that videos from our 2021 Cancer Research Institute (CRI) Virtual Immunotherapy Patient Summit are now available to view on demand.
The on-demand videos can be found on each session page from the agenda.